Step into the Enchanted Kingdom for Santa’s Enchanted Grotto experience and prepare to meet the big man himself. While you and your little ones wait for your time with Santa, you’ll have your own private meet and greet with our Elf in charge, who will take you to post your letter to Santa and tell you if you’re on the naughty or nice list.
In addition to this, each family will participate in a mini game show where prizes ranging from a lump of coal, to tickets to our next event will be up for grabs.
Don’t forget your Christmas lists as you will have the chance to post them upon entry!
All children will receive a gift, there will also be an opportunity to have your photo taken with Santa (socially distanced of course).
All bookings will enter the experience individually and your group be admitted to the grotto within 10 minutes of your time slot beginning.
The whole experience will last a maximum of 15 minutes from once you enter.
Please note that late arrivals will be unable to enter the experience due to our time slots being strictly adhered to in conjuction with our COVID-19 guidelines. This ensures that other guests are admitted on time and in their individual groups. Late arrivals will not be offered refunds under any circumstances.
Face masks may be required depening on government guidlines at the time of your visit. Hand sanitisation is compulsory for all guests upon entry. Refusal to co-ooperate with our COVID-19 guidlines will result in your booking being void with no refunds given.
For your convenience we are happy to allow group bookings to be made under one transaction however, please be advised groups will only be allowed to enter the experience in their household/support bubbles. Please note this could change subject to government guidelines.
If the event is cancelled by the Enchanted Kingdom due to government restrictions in conjuction with COVID-19, then all guests impacted by said cancellation shall receive a full refund. Refunds will NOT be offered for individual bookings who are unable to attend due to COVID-19 through illness or self-isolation.
Call: 01432 806007
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