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SIDNEY NOLAN TRUST (3)

Visitor Experience Assistant at Sidney Nolan Trust

The Sidney Nolan Trust is currently open to the public Easter through September Tuesday to Saturday. This role is responsible for providing an exceptional visitor welcome and enhancing the visitor experience.

The postholder will greet and manage visitor admission to the Gallery, Studio, Rodd Court, Café, and immediate gardens and grounds, ensuring they have an enjoyable and safe experience. This includes selling tickets and retail items, operating our simple pop-up café serving hot/cold drinks and freshly baked cakes, and handling all associated cash and card transactions. This is a keyholder role responsible for the opening and closing of the site on Saturdays. With training and support, the postholder will communicate with visitors about Sidney Nolan’s life and work, and about the historic house and estate. The postholder will always work alongside another member of staff.

You will be part of a dynamic and hardworking team reporting to the Director but with day-to-day supervision and support from the Business Support Manager and Creative Producer. The team is also supported by a committed group of volunteers. In-house training will be provided and we are happy to discuss further training needs.

Key Duties and Responsibilities

• Provide an outstanding welcome and high standard of care to all visitor

• Promote and process all admissions, retail, and membership sales and donations, including promoting Gift Aid where appropriate

• Taking orders, payment and preparing refreshments including hot drinks, and serving baked

• At times to assist with unloading stock and putting it away or displaying it as instructed

• Opening and closing the site at weekends

• Maintain accurate visitor recordkeeping and undertake light administrative and marketing duties with training and support, such as visitor surveys and social media activity

• Occasionally support group visits and/or educational sessions as part of a team with supervision and instruction

• Enhance visitors’ experience by providing information about Sidney Nolan, exhibitions, events, the historic site, and the estate

• Provide the highest possible standard of presentation ensuring that all exhibitions, displays, and premises are maintained to a high standard of cleanliness

• Collect and report feedback from our visitors so that it is used positively to develop the organisation and its activities

• To be an advocate for the Trust’s work

• Support and work with volunteers through effective teamwork and communication

• To manage and respond to enquiries and answer or direct them appropriately

• To comply with the Trust’s Health and Safety policy and all relevant policies and risk assessments for this area of work

• To undertake any other reasonable duties as requested by the Director, Business Support Manager or Creative Producer

Download the Job Description and Person Specification

To apply for the role please send a CV and covering letter (1 side of A4) detailing how your interests, skills, and experience fulfil the responsibilities of the role and the person specification.

Applications must be returned to Charlie Minskip no later than 9.30AM Monday 17 June charlie@sidneynolantrust.org

Interviews will be held W/C 24 June in person.

If you have any questions or need more information about the role please contact Charlie Minskip, Business Support Manager via charlie@sidneynolantrust.org or call 01544 260149.

Visitor Experience Assistant at Sidney Nolan Trust

Location: Presteigne
Closing Date: 23 June 2024
Job Type: Full-time
Pay: National Living Wage

Organisation

Sidney Nolan Trust